We aim to cut, pack and dispatch your order within 2–3 working days, and we'll email you as soon as it's on its way.
UK delivery
Delivery is priced by your parcel's weight. Your basket shows an estimate, and you choose the service at checkout.
| Service | For parcels | Usually arrives |
|---|---|---|
| Royal Mail 1st Class | up to 2kg | 1–2 working days after dispatch |
| Royal Mail 2nd Class | up to 2kg | 2–3 working days after dispatch |
| Tracked courier | over 2kg | 1–2 working days after dispatch |
Free standard delivery on UK orders of £40 or more (after any discounts, not counting delivery). We choose the best service for your parcel, and it usually arrives 2–4 working days after dispatch. Your basket shows how much more you need to spend to qualify, and you can still choose a faster paid service at checkout.
When we dispatch your order
Orders placed after 2pm usually start being processed the next day.
If you need your order by a particular date, email us at [email protected] before you order and we'll do what we can.
Holidays
We're a small family business, so now and then we take a break. When we do, we'll show the dates on our website before you order. Orders placed during a break, or just before one, may take longer than usual to dispatch. We'll get them out as soon as we're back, in the order they arrived. If you need something by a particular date, email us before you order. We'll let you know if we can get it to you in time, or whether your chosen fabric has sneaked into our suitcase.
Cutting your fabric
Fabric is cut to order in one continuous length wherever possible, so if you order 2 metres of one fabric, you'll receive one 2-metre piece. If we can't do that from the stock we have, we'll contact you before cutting to ask whether you'd like to continue, wait for more stock, or cancel.
International delivery
We can ship worldwide. If you're outside the UK, email us at [email protected] with your address and what you'd like to order, and we'll get you a delivery quote.
Problems with your delivery
- Your parcel hasn't arrived: if it has tracking, check the link in your dispatch email. If it hasn't arrived or moved for 3 working days, email us and we'll chase it.
- Your parcel arrived damaged: email us within 7 days with your order number and a photo, and we'll put it right.
- Something's missing: let us know straight away and we'll send it out or refund it.
Combining orders
If you place a second order before we've dispatched the first, email us both order numbers. We'll pack them together and refund the difference in delivery costs.